Shipping policy

Last updated: November 2025

At Phyziq, every order is handled with precision and care — from the moment it leaves our studio to the moment it reaches you.

Shipping Within Canada

We currently ship to all provinces and territories across Canada.
All orders are processed within 1–3 business days after payment is received. Once shipped, you’ll receive an email with your Carrier tracking number.

Delivery times may vary depending on your location, weather, and carrier delays.

Order Processing

• Orders are fulfilled Monday – Friday, excluding public holidays.

• Orders placed on weekends or holidays will ship on the next business day.

• Once your order has shipped, Phyziq is not responsible for delays caused by carriers or customs.

Tracking & Confirmation

After your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

Shipping Address

Please double-check your address during checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, contact us immediately at info@phyziq.ca with your order number and details — our team will work with the carrier to resolve the issue.